Terms and Conditions

Terms and Conditions

TERMS AND CONDITIONS
 
Payment Terms
 
We here at Cool Car Tags are dedicated to preventing and reporting misuse of credit cards or fradulent charges. We do reserve the right to cancel any order that we deem supicious, or to contact you for more information if we need to verify some or all of any submitted information. This is for your protection and benefit.
 
If you suspect that someone has used your credit card or account to place a order that you didn't authorize, please contact us as soon as possible. We will look into the matter and issue a refund if that is the case. Chargebacks are expensive for us. Please contact us directly and we will rectify the situation if you feel that your account was the victim of a fraudulent order. There is no need to request a Chargeback from your Credit Card Company. We can handle the investigation and the refund ourselves, and save you a lot of time and trouble.
 
Refunds and Exchanges
 
We only offer Refunds on items or orders that we made a mistake on that is our fault, or for items that prove to be defective due to materials or workmanship. We do NOT offer refunds on Custom or Personalized items that you made spelling mistakes on yourself or that have all ready been shipped. If you feel that you may be due a Refund or Exchange, please contact us and we will look into the matter for you. If you have a valid claim, we will either process a refund promptly or remake and reship your items. We value our Customers and want you to be happy with your online shopping experience with us. We are here to help and assist you.
 
Product Warranty
 
We do stand behind all our products and workmanship. We will promptly replace any item that proves to be inferior or defective within 90 days from you delivery date. This excludes items that were damage due to misuse or accidents that are beyond our control. We will also replace any items that arrived damaged or orders that were lost by the US Postal Service if you INSURED your order and notify us within 48 hours of damage claims. Lost packages that are INSURED are subject to a 30 day waiting period for US orders and 45 days for CANADA orders. We do NOT replace lost packages or damaged items that you do NOT select Optional Insurance for at the time of placing your order. The only exception is on large orders that we opt to Insure ourselves.
 
Out of Stock and Back Order Items
 
We try hard to make sure that all items are in stock and ready to be made and shipped. Cool Car Tags reserve the right to either issue a partial refund for any items that are out of stock and ship the items that are in stock. We may contact you if we can get your out of stock items to you in a timely manner. You may opt to have us hold your order until we have the out of stock merchandise in, or we can issue a partial refund if you want to cancel those items. We also reserve the right to use split shipments if we can ship the out of stock items within 30 days. We will notify you if this were to be an option that you might want to consider.
 
Order Cancellations
 
If you need to Cancel a order that you placed, you must do so within 24 hours of placing your order. Once you custom items have been made, you cannot cancel your order. Typically, we process all orders after 24 hours and ship within 72 hours of your order date. We cannot resell merchandise that you have had custom made.
 
Proofs and Approval of Proofs
 
Any designs that you make with our Onsite Customizer are your instant Proofs. You approve the design at the time of placing your order, You order will go to processing within 24 hours. On orders where you request that we design the item for you, we will email you a proof for you approval. We allow you 72 hours to either approve or request any changes that you want made to the design. If we do not hear back from you within 72 hours, we will accept that as your approval. Proofs are emailed to you at the email address that you provided at the time of placing your order. Please be sure that your email provider is not blocking our emails or sending our messages to a spam or trash folder. We will send the proof email a total of TWO times during the 72 hour period. Please call us if you have NOT received you proof within 48 hours of plaing your order.
 
Email and Phone Contact Response Times
 
We try and respond to all emails and phone calls as soon as possible. Please allow us up to 48 hours for a reply. Please leave us a message if you call and we are unable to take your call at that time or during times when we are closed. We will return your phone call within 48 hours in such situations. We will aslo respond to all emails just as soon as possible. Your comments and concerns are important to us.
 
Order Processing Times
 
We normally ship most orders within 72 hours after your order is placed. The only exception is for out of stock items, waiting for emails replys from you concerning proof approvals or order questions that we may have, and for orders that we are concerned about that may require us to contact you.  Please know that we ship and process all orders as fast as possible.
 
Copyrights and Image Use
 
We here at Cool Car Tags provide a service to sell and make custom text and photo gifts. When you place an order with us, you agree that you have the legal right to use any and all images you use or send to us. Therefore, you accept any and all legal and monitary responsibilty for the unauthorized use of copyright images that you use or request. We do not sell images or distribute them in any way. The images on this site are either owned by us, provided for your own personal use, or we have purchased the right to use them.
 
Privacy
 
Your privacy protection is our Number One concern. We will never sell or distribute any information that you submit on this site in any way. We only use this information to process your order. We store no payment data on our servers. This information is deleted as soon as your purchase is processed. We are however, not responsible for any damages that you might incur while surfing our online stores. We do provide a secure envoronment for your shopping experience, but we have no control over your computer's security.
 
Summary
 
When you place an order with us, you are agreeing to all the above Terms and Condtions. We reserve the right to ammend these terms and condtions at any time without notice.
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